Service & Support

We take customer service seriously. Value sustaining repairs, services and local support.

By acquiring one of our high-quality products, you also receive access to our services. Based on our competent advice, which is non-binding for you, you can choose between our wide range of services, if required.

Competent Consulting

Tray screening and advice
Optimization of instrumentarium
Need-based offers

Value-Preserving Repair

Restore functionality and performance to fulfill the intended use
Repair with original spare parts according to the manufacturer's specifications
Individual and damage-specific repair, also considering economic efficiency
Final inspection before delivery
High repair rate of 80%
Possible replacement if repair is not feasable or economical

Qualified Service

Specialists for different types of instruments
Competence by our trained surgical mechanics
Professional expertise through decades of experience

The maxim of precision and perfection of Geuder AG products also applies to our after sales service. Professionalism and care are essential factors for our international success. With more than 40 highly qualified and experienced microsurgery mechanics and electronics engineers, we offer comprehensive maintenance and repair services for your instruments, device systems and accessories.

Example

1. H.-R. KOCH CAPSULE SCISSORS (G-32940)
Damage:
Blunt, chipped and bent cutting edges
Repair:
1. Cleaning and disassembling the instrument
2. Checking the individual components
3. Regrinding and aliigning the blades
4. Assembling, functional test and final inspection